FAQ
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
We typically ship orders within 1–2 business days. Standard shipping takes 3–5 business days, while expedited shipping arrives in 1–2 business days.
Q: Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $50.
Returns & Exchanges
Q: What is your return policy?
Due to the personal nature of skincare, we cannot accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Q: How do I return an item?
If your item qualifies for return, please contact our customer service team. We’ll provide you with instructions and, if applicable, a prepaid return label.
Product Information
Q: What ingredients are in M Soaps?
All of our soaps are handcrafted in small batches using nourishing tallow, plant-based oils, and natural botanicals. We never use harsh chemicals, detergents, or synthetic fragrances.
Q: Do you make vegan soaps?
Yes! In addition to our signature tallow soaps, we also craft a full line of vegan, plant-based soaps with coconut, olive, and other nourishing oils.
Q: Are your products natural/organic?
Yes, our soaps are made with natural ingredients, and many are organic.
Q: Do you test on animals?
Never. M Soaps is cruelty-free and always has been.
Wholesale & Private Label
Q: Do you offer wholesale or private label?
Yes! We partner with boutiques, spas, and shops to provide wholesale orders and private label opportunities. Visit our Wholesale & Private Label page for details.
Other Questions
Have a question not answered here? Contact us and we'll be happy to help!