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Privacy Policy

Privacy Policy

Last Updated: September 17, 2025

At M Soaps, your privacy matters to us. We are committed to protecting your personal information and ensuring that your experience with us is safe and secure. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, subscribe to our newsletter, or make a purchase.

Information We Collect

Personal Information

When you place an order, create an account, or subscribe to our newsletter, we may collect:

  • Name and contact details (email, phone number, shipping/billing address)

  • Payment information (processed securely by our payment processors — we never store your credit card details)

  • Order history, preferences, and communication history

Automatically Collected Information

When you browse our site, we may collect:

  • IP address, browser type, and device details

  • Website usage data and analytics (via cookies and similar tracking technologies)

  • Shopping cart behavior to improve your shopping experience

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide order updates and customer support

  • Send marketing emails and promotions (only with your consent)

  • Improve our website, product offerings, and customer experience

  • Comply with tax, accounting, and legal requirements

Information Sharing

We do not sell or rent your personal information. We may share information only with:

  • Trusted service providers (e.g., shipping carriers, payment processors, email marketing services)

  • Legal authorities if required by law

  • Business partners with your explicit consent (such as wholesale/private label requests)

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all transactions

  • Secure payment processing through trusted providers

  • Limited internal access to personal data

  • Routine website security monitoring

Cookies

M Soaps uses cookies to:

  • Enhance your shopping experience (like remembering items in your cart)

  • Analyze website performance and traffic

  • Personalize content and promotions

You may adjust cookie settings in your browser at any time.

Your Rights

As a customer, you have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your account and data

  • Opt out of marketing communications at any time

  • Request details on how your data is being used

To exercise these rights, contact us using the information below.

Third-Party Services

Our site may link to third-party websites or services. M Soaps is not responsible for the privacy practices of these external providers.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect information from children under this age.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant updates will be posted here with a revised date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

📧 Email: hello@msoaps.com
📞 Phone: (480) 330-8433